Contact Us
Please note the following contact details are for Allianz Global Assistance and where the terms 'us' or 'we' are used it refers to Allianz Global Assistance.
Contact us
If you have any questions or need to make changes to your travel insurance policy, call or email us.
1800 622 499
(Monday to Friday 8am-7pm, Saturday 8am-5pm AEST)
Claims
To make a new claim or to check the status of an existing claim, head to our claims portal
1800 622 499
24/7 emergency assistance
Call emergency services immediately if your condition is life threatening.
Call us as soon as you can on
+61 7 3305 7499 (overseas)
1800 010 075 (within Australia)
Please note additional charges may apply for any calls made from mobiles, public telephones or hotel rooms.
Complaints Handling
If you are dissatisfied with our service in any way, please contact us, Allianz Global Assistance, and we will attempt to resolve the matter in accordance with our internal dispute resolution procedures. You can contact us to make a complaint and request a copy of our procedures using the contact details provided below.
Allianz Global Assistance
1300 795 636
idrcommittee@allianz-assistance.com.au
Locked Bag 3014, Toowong DC QLD 4066
If you are not happy with the proposed resolution of your complaint, or we do not make a decision within the period that we tell you we will respond, we will tell you about your right to escalate your complaint to the Australian Financial Complaints Authority (AFCA). AFCA provides a free and independent dispute resolution service for consumers who have general insurance disputes falling within its terms. If you wish to exercise your right to refer your complaint to external dispute resolution, you may contact AFCA using the details provided below.
The Australian Financial Complaints Authority
1800 931 678
GPO Box 3, Melbourne VIC 3001
General Insurance Code of Practice
Allianz and Allianz Global Assistance proudly support the General Insurance Code of Practice. The General Insurance Code of Practice was developed by the Insurance Council of Australia to further raise standards of practice and service across the insurance industry. The Code Governance Committee (CGC) is an independent body that monitors and enforces insurers’ compliance with the Code. You can obtain more information on the Code of Practice and how it assists you by contacting us. Contact details are provided on the back cover of this PDS. For more information on the Code Governance Committee (CGC) go to www.insurancecode.org.au.
Important information
Defence Health Limited ABN 80 008 629 481 AFSL 313890 arranges this insurance as agent for AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance (AGA). AGA issues and manages travel insurance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz). Terms, conditions, exclusions, limits and applicable sub-limits apply. Defence Health, Allianz and AGA do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. Therefore, you should consider whether the advice is appropriate for you. Before making a decision please consider the Product Disclosure Statement. The Target Market Determination is available at www.allianzpartners.com.au/policies/. Defence Health, and AGA receive a commission which is a percentage of the premium you pay for a policy - refer to our Financial Services Guide for details or ask us for more information prior to purchasing.