Got a question? Can't find what you are looking for? Get in touch.
Contact us
Got a question? Can't find what you're looking for? Tell us how we can help you, send us a message.
If you are an existing Defence Health Member, contact us using the Member Portal for tailored support to manage your membership, or check out HelpHQ.
For not-yet-members, drop us a line in the message block below.
Please include your state of residence in the message so we can contact you during business hours in your time zone.
When we respond via phone or email, we'll need to confirm your full name, membership number, your date of birth, address, phone number or email.
Standard business hours
Monday to Thursday 8:30am - 8:00pm (AEDT)
Friday 8:30am - 6:00pm (AEDT)
Holiday period business hours
- Monday, 23 December: 08:30 - 20:00 (no change)
- Tuesday, 24 December: 08:30 - 15:00 (early closure)
- Wednesday, 25 December: Closed, Christmas Day
- Thursday, 26 December: Closed, Boxing Day
- Friday, 27 December: 08:30 - 18:00 (no change)
- Monday, 30 December: 08:30 - 18:00 (early closure )
- Tuesday, 31 December: 08:30 - 15:00 (early closure)
- Wednesday, 1 January: Closed, New Years Day
- Thursday, 2 January: 08:30 - 18:00 (early closure )
- Friday, 3 January: 08:30 - 18:00 (no change)
Need help with health insurance?
For a quick response, chat to one of our friendly staff or send us a message using the form above.
Talk to us 1800 335 425
(international +613 8679 1000)
8.30am to 8.00pm Monday to Thursday (AEST/AEDT)
8.30am to 6.00pm on Fridays (AEST/AEDT)
PO Box 7518, Melbourne VIC 3004
Head office
Level 7, 380 St Kilda Road, Melbourne VIC 3004
Fax
General enquiries 1300 665 096 (international +613 8679 1010)
Claims 1800 241 581
If you have any questions or need to change your travel insurance policy, call Allianz Global Assistance on 1800 622 499 (weekdays 8.00am to 7.00pm and Saturday 8.00am to 5.00pm (AEST/AEDT)
If you're overseas and need to delay your return to Australia, please call Allianz Global Assistance before the original end-date of your policy to discuss an extension.
For a quick response, chat to one of our friendly staff or send us a message using the form above.
While we are no longer accepting applications for life, accident or trauma insurance, we continue to support existing policy holders of these products.
Talk to us 1800 676 465
Monday - Friday, 8:30am - 5:00pm (AEST/AEDT)
Talk to AIG 1800 331 610
(International +613 9522 4000) for accident insurance claims (D-Pax)
Lodge a complaint or request an independent review
If we’ve got something wrong, let us know so we can make it right. We especially love to hear when we have delighted you, so let us know when we get it right too!
Talk to us on 1800 335 425
We’re committed to resolving any complaints as quickly as we can and have an issues and complaints handling system to help us do that every time.
Request an independent review for health insurance
If we are unable to satisfy your concern, you can request an independent review.
Lodge an enquiry with the Commonwealth Ombudsman at https://www.ombudsman.gov.au/contact
Talk to the Commonwealth Ombudsman on 1300 362 072
For general information about private health insurance, see www.privatehealth.gov.au
Request an independent review of life, general or travel insurance
If we are unable to satisfy your concern, you can request an independent review.
Lodge an enquiry with the Australian Financial Complaints Authority at https://www.afca.org.au/make-a-complaint/
Talk to the Australian Financial Complaints Authority on 1800 931 678