Planning your next holiday? We're here for you
Embarking on your next trip is exciting, and while you hope the unexpected does not happen, it is best to be prepared. Buying Defence Health Travel Insurance for your trip can offer cover for minor things, like a delayed suitcase*, or significant things, like an unexpected trip cancellation or an overseas medical emergency*.
We've partnered with emergency medical assistance provider, Allianz Global Assistance, to ensure you have the support and care you need. Remember to always read the Product Disclosure Statement for the terms, conditions, limits and exclusions.
Features and benefits
24/7 emergency assistance
If you need help while travelling, Australian based case managers are here for you 24/7, with registered nurses and doctors available.
Simple claims process
If something happens while you are travelling, making a claim is simple with our online claims portal. You can make a claim online while you are still travelling or when you return.
Get a quote online today
Easily compare plans and customise your cover to suit you and your trip.
24/7 Policy Manager portal
You can amend your policy before you travel for a range of adjustments, such as contact details, travel dates and destinations, by logging into the Policy Manager portal here (using your policy number, DOB and six-digit code sent to your nominated mobile phone).
Epidemics and pandemics
Travel has changed dramatically since COVID-19 became a worldwide pandemic. This product has a general exclusion, with limited exceptions, against epidemics and pandemics. That means we don’t cover claims that arise from, or are related to, an epidemic or pandemic.
However, Defence Health Travel Insurance offers cover under selected benefits if, during your period of cover, you are positively diagnosed as suffering a sickness recognised as an epidemic or pandemic, such as COVID-19
Refer to the Product Disclosure Statement to see which benefits offer cover in the event that you contract a sickness recognised as an epidemic or pandemic, and the terms, conditions, limits and exclusions that apply.
In addition, if a COVID-19 border closure or mandatory quarantine period prevents you from travelling or requires you to shorten your journey while travelling, you may be entitled to cancel your policy and receive a partial or full premium refund; refer to the Product Disclosure Statement for terms and conditions.
COVID-19 and travel advice warning update
Eligible policyholders may now have the flexibility to cancel their insurance policy and receive a full or partial premium refund if travel is impacted by COVID-19 border closures or mandatory quarantine periods.*
Cover for epidemic/pandemic is available under select benefits including cancellation, overseas medical and additional expenses.* If you need help while travelling, Australian based case managers are here for you 24/7, with registered nurses and doctors available.
ADF community please note
You are able to purchase a policy if you meet the following criteria:
- you have a permanent home in Australia and you:
- are a permanent resident of Australia; or
- hold a current Australian visa - but not a tourist visa or working holiday visa - that will remain valid after your journey ends and allows you unrestricted right of entry into Australia; or
- hold a valid Australian Medicare card; and
- you purchase your policy before starting your journey; and
- your journey will start and end in Australia.
*Terms, conditions, exclusions, limits and applicable sub-limits apply. Please refer to the Product Disclosure Statement for full details.
Important information
Defence Health Limited ABN 80 008 629 481 AFSL 313890 arranges this insurance as agent for AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance (AGA). AGA issues and manages travel insurance as agent for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708 (Allianz).Terms, conditions, exclusions, limits and applicable sub-limits apply. Defence Health, Allianz and AGA do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs. Therefore, you should consider whether the advice is appropriate for you. Before making a decision please consider the Product Disclosure Statement. The Target Market Determination is available at www.allianzpartners.com.au/policies/. Defence Health, and AGA receive a commission which is a percentage of the premium you pay for a policy - refer to our Financial Services Guide for details or ask us for more information prior to purchasing.