Defence Health Member Portal
- Member Portal – Just a reminder that you need to register before using the Member Portal for the first time.
- Tax statements – Click the ‘Tax statements’ tile on the Member Portal homepage. We send this information to the Tax Office for pre-filling of your tax return in July each year.
- Update payment details – Click the ’Edit payment details’ tile to update your bank or credit card payment details. If you set a future date for a change, the updated details will be visible from the day they apply.
- Make an ‘Express Claim’ – For faster payment, some claims can be made through the Member Portal. Online claims through the Member Portal are usually paid within two business days. Snap and send from your mobile will take longer than claiming online. You can claim the following services via Express Claim: general and major dental, optical, remedial massage, acupuncture and myotherapy, group physiotherapy, group exercise physiology, exercise physiology, psychology, speech therapy, occupational therapy, podiatry/chiropody, audiology, dietitian, physiotherapy, chiropractic/osteopathy.
- Accessing your documents - Please note that only policy holders and those with authority can access documents within a membership. If you require full access, please ask the policy holder to call us.
- How to register for the Member Portal - The first time you log in, you will need to take a few moments to register; this will give you access to your policy details and claims. You'll need to do this even if you were registered on the old website.
Our video will guide you through the simple steps:
Make payments online
We’ve added some new self-service functions to make it easier for you (or the policyholder) to update your policy in the Member Portal:
- Make an immediate online payment to your membership. Click the ‘Make a payment’ tile on the home page.
- Update the account that we pay your claims benefits into. Click the ‘Edit payment details’ tile on the home page, scroll down to select the member and then select ‘View and edit’ and choose 'Claims account' from the list.
- Change your payment method or the frequency of your premium payments. Click the ‘Edit payment details’ tile on the home page, scroll down to select the member and then select ‘View and edit’ and choose ‘Premium payment’ from the list.
- Order a new membership card from the member menu at the top of the portal.
Our contact centre hours
Our priority is to reduce call wait times so you can speak more easily to a real person and get your issues fixed.
Our new extended call centre opening hours are:
- 8.30am to 8.00pm Monday to Thursday (AEST/AEDT)
- 8.30am to 6.00pm on Fridays (AEST/AEDT).
Some handy hints
To make your experience navigating our website easier, our team has created some helpful video tutorials which you can access below.