Work with us

Join the family

We are a not-for-profit, purpose driven organisation and all for the benefit of our members. We are committed to making a positive difference to the health and wellbeing of the Defence community.

At Defence Health family doesn’t stop with the members we serve. Our people are part of the family too.

We have a strong focus on staff engagement and a high-performance culture. We recognise that a highly engaged and motivated workforce will not only help us to retain fantastic people but will enable us to provide a great member experience.

As a Defence Health employee, you can expect to be part of an ethical and values-led organisation that genuinely cares about our members and each other. You will be part of a highly engaged and motivated team in a company which offers career and development opportunities. With a competency framework supported by clear career pathways we strive to grow our people.

Our people actively live and breathe our service culture along with our corporate values of: Excellence, Trust, Respect, Ownership and Community.

We are committed to creating an inclusive culture, which values diversity and supports the wellbeing of our workforce.

Our supportive and positive culture is built through our strong focus on employee engagement. We have an active wellbeing strategy which focuses on physical and emotional health, career satisfaction, financial security and social connectedness.

Your contribution to Defence Health is recognised through competitive remuneration, training and development opportunities, and incentives such as:

  • Access to quality leadership and coaching
  • Support for flexible work arrangements (time at home and in office)
  • Bi-monthly recognition awards announced by the CEO
  • Strong focus on health and wellbeing; with regular free initiatives
  • We promote within the company allowing you to take the next step in your career
  • Team days
  • A super fun social club
  • Employee assistance program
  • The list goes on!

But don't just take our word for it - Defence Health has been recognised as an Employer of Choice for four years running in the Australian Business Awards. View our WGEA Employer Statement.

If this sounds like the place for you to have a career please submit your CV, view our vacancies or learn about a career in our contact centre.

Learn more about a career in our contact centre

At Defence Health we look after our own, this means we provide a positive experience every time a member contacts us and to make this happen we rely on our amazing customer service team

Defence Health members are among the most satisfied in the industry. We are consistently in the top rankings of independent customer satisfaction surveys. And our award- winning customer service has been recognised by Roy Morgan Customer Satisfaction Awards.

If you are passionate about giving the right advice and delivering excellent service then we offer opportunities within our Sales & Retention team, Claims team and Member Delivery team.

As the first point of contact for Defence Health, you will be responsible for:

  • Driving sales campaigns through largely in bound calls
  • Reviewing member insurance policies to determine correct coverage
  • Assisting in the retention of members
  • Providing quality information about our products and services

Working in our inbound contact centre you will be responsible for:

  • Listening and responding to enquiries via inbound and outbound phone calls
  • Updating member policies
  • Providing quality information about individual membership or our products and services
  • Utilising our systems to navigate membership details
  • Ensuring compliance with relevant government legislation

We are committed to ensuring our member get their benefits paid quickly so you will be responsible for:

  • Processing members health insurance claims
  • Handle phone calls from hospitals and members to handle claims related queries
  • Providing quality information about our products and services
  • Complying with the relevant government legislation

To be successful in one of our positions, you will possess the following attributes:

Customer Experience

  • The ability to build rapport with our members over the phone

Administration and Time Management

  • Strong administration skills that allow you to process member transactions with speed and accuracy
  • Ability to follow detailed instructions for complex processes
  • High attention to detail 

Teamwork

You will enjoy contributing to a team environment and be active in sharing information and working collaboratively

Resilience

  • A strong worth ethic, can do attitude and openness to feedback and development
  • It can get busy so during peak periods you will have the resilience to manage high workloads

Initiative

  • The initiative to investigate problems and suggest solutions
  • Ability to learn the complexities of private health insurance, however prior experience in this industry is not a must

Technical

  • Intermediate technical abilities with computers and the confidence to give new systems a try

Claudia’s career journey

Claims team member to Provider Relations Consultant

Defence Health has a great career support system and I'm a good example of that. I had no health insurance background, I am now able to work on my own and handle queries from internal and external stakeholders.  I started off in the Hospital Claims team which was a challenge. It was completely different from what I knew and it was out of my comfort zone. I had a great team, with their support I was quick to catch on to the work. When the Provider Relations role became available, I saw it as a perfect fit. I was lucky enough to be selected for the position.

Defence Health has amazing leaders who constantly encourage you and want you to move forward. I believe I have always challenged myself and did my very best in everything I aimed to do and met some amazing people/role models along the way. It’s very important to keep challenging yourself, so don't be afraid to take that leap.