Appointed November 2022
After eight years as COO, Joanne has a proven record of success at Defence Health. She has managed and led the company operations through the member experience and servicing teams and technology functions in growth and transformational change. Before joining Defence Health, Joanne was the General Manager at Serco, responsible for the operations of the outsourced contact centres of the Australian Tax Office. Before that, was the General Manager, Operations for TAL Direct (formerly InsuranceLine).
On 24 August 2023 there was a temporary change of leadership at Defence Health. Our Chief Executive Officer, Joanne Kadlecik, was diagnosed with a serious medical condition and undertook a period of leave for treatment. Former CEO, Gerard Fogarty, returned as Acting CEO while Joanne attends to her health.