Making a compliment or complaint

Defence Health values your feedback on our products and services. It assists us to monitor our policies, procedures and systems to ensure we are meeting your needs.

We especially love to hear positive feedback. If you’d like to compliment one of our team, or perhaps leave us a testimonial, just drop us a line at [email protected] 

But we’re also committed to resolving any complaints. We have an issues and complaints handling system based on Australian and International Standards to deal with your concerns and suggestions in a timely, efficient and consistent manner. Please call us on 1800 335 425 to discuss any issues you may have or email us at [email protected] 

If we are unable to satisfy your concern, you can contact the Commonwealth Ombudsman to make a complaint at www.ombudsman.gov.au. The Ombudsman provides free information and assistance to resolve disputes. 

For general information about private health insurance, see www.privatehealth.gov.au.

If you have a life or general insurance concern that neither Defence Health or the underwriter can satisfy, you can contact the Australian Financial Complaints Authority on 1800 931 678.

Click here to view our complaints handling procedure.