Three-peat for customer service award

20 June 2022

For the third year running, Defence Health has been named Major Private Health Insurer of the Year (not-for-profit and restricted category) in the 2021 Roy Morgan Customer Satisfaction Awards.

We are delighted to have our service recognised by the independent research conducted by Roy Morgan. But this year is extra special.

We have also taken out the overall award category – Private Health Insurer of the Year. That’s the category where the big funds usually reign.

Everyone at Defence Health has contributed to this outstanding endorsement of our service culture.

When our members turn to us, they can trust we have their needs at the heart of everything we do. Their health and wellbeing are what we’re here for.

Roy Morgan CEO, Michele Levine said 2021 was the second – and hopefully final – year heavily impacted by the COVID-19 pandemic.

“Although the pandemic proved tough for many businesses, there were also others that thrived with high levels of customer satisfaction,” she said.

Defence Health CEO, Gerard Fogarty said, “It’s amazing to receive the award in the not-for-profit category again. But to take out the main award category really caps it off.

“This is great recognition of the outstanding effort that every individual makes for our members, each and every day. Well done team!”

The Roy Morgan single source customer satisfaction survey is compiled from in-depth interviews with more than 60,000 people around Australia. In 2020 and 2021, Defence Health scored a clean sweep in the Major Private Health Insurer of the Year (not-for-profit or restricted category) for monthly wins.