Travel insurance excess

What is an excess?

An excess is the amount you may need to contribute towards a claim that you make against your travel insurance policy. Your contribution is subtracted from any benefit you are entitled to. For example, if you make a claim for $2,000 worth of medical bills and your excess (contribution) is $100, the maximum amount you would be entitled to receive is $1,900 (ie, $2,000 less a $100 deduction).

Why is there an excess

An excess is only applied if you make a claim. The excess helps lower the cost of buying an insurance policy, because you are responsible for absorbing part of the cost of any claims that you make. With Defence Health travel insurance you have the option to remove the excess for an additional premium.

Where do I find my excess amount?

This is usually located on your Certificate of Insurance. Check the Product Disclosure Statement for more details about your policy.

Do I always have an excess?

Some benefits under your policy may not have an excess. In this case you would receive the full claimed amount up to the benefit limit. Your Product Disclosure Statement has a full list of benefits and outlines whether they have an excess.

How and when do I pay the excess?

Most of the time you don’t need to provide payment upfront, as the excess is usually deducted from the claim settlement amount.

Why is there sometimes more than one excess?

An excess is generally deductible from each separate claimable incident or event.

For example:

One excess: You’re on a hiking adventure. You fall, hurt your leg and your phone is damaged. Since your medical expenses claim and your luggage and personal effects claim were caused by the same event, you will pay just the one excess for both claims combined.

Multiple excesses: You’re in a Parisian café when your wallet is stolen out of your pocket. A few days later, you are feeling unwell and need to visit a doctor. These are unrelated events, which means your stolen property claim and your medical expenses claim would each have a separate excess applied to any settlement you receive.

Are there different types of excesses?

Your policy may have more than just a standard excess. For instance if you have a pre-existing medical condition or you are going to be doing an adventure sports activity, there may be an additional excess if you make a claim that relates to that condition or activity. For example, if you take out the Snow pack an excess of $500, in addition to any standard excess, applies for all claims for cancellation fees & lost deposits if your claim arises directly from you participating in snow sport activities.


Disclaimer: Travel insurance is arranged by Defence Health Ltd ABN 80 008 629 481 AFSL 313890. This insurance is issued and managed by AWP Australia Pty Ltd ABN 52 097 227 177 AFSL 245631 trading as Allianz Global Assistance for the insurer Allianz Australia Insurance Limited ABN 15 000 122 850 AFSL 234708. Terms, conditions, limits and exclusions apply. Defence Health, Allianz and/or Allianz Global Assistance do not provide any advice on this insurance based on any consideration of your objectives, financial situation or needs and so will not take into account information obtained through other Defence Health insurance products, including your private health membership or life insurance policies, when providing you with general advice on Travel Insurance products. Where advice is provided by Defence Health Ltd, it is provided on behalf of Defence Health Ltd and not on behalf of the insurer Allianz or its agent Allianz Global Assistance. Allianz and/or Allianz Global Assistance are not responsible for any such advice. Before making a decision please consider the Product Disclosure Statement.  We receive a commission which is a percentage of your premium – refer to our Financial Services Guide for details or ask us for more information before you purchase a policy.