Private Health Insurance Code of Conduct

Defence Health follows the Private Health Insurance Code of Conduct. Under the Code, Defence Health will:

• Provide information to you in plain language.
• Ensure that policy documentation is full and complete.
• Ensure that all our staff who provide information on health insurance are appropriately trained and able to provide clear explanations.
• Ensure information exchanged between you and us is protected in accordance with privacy principles.
• Provide you with easy access to our internal issues and complaints handling system and advise you of your rights to take an issue to the Commonwealth Ombudsman, and
• Continue to improve our standards of practice and service.

A copy of the code can be downloaded ​here​.